Monday, July 28, 2014

Tenant e-filing Frequently Asked Questions

What are SmartForms?

SmartForms are innovative and interactive forms that work with Adobe Reader software so that you can fill out and submit forms electronically. They are designed to be easy and accurate to use. The SmartForm auto-fills repeated information, performs calculations, and validates data entered.

You will need Adobe Reader X (10) - external link to submit the Answer and Proof of Service electronically.

Can I save a form and finish it later?

Yes, a form can be saved to your hard drive or USB device for completion at a later date.

Do I have to submit the Answer and Proof of Service electronically?

You have the option to fill in the information on the Answer form set online and either submit it electronically, or print the form out to file in person at the Court.

The Proof of Service can be filled out and sumbitted electronically by the person (referred to as server) who served a copy of your Answer to the landlord's attorney, or to the landlord if s/he does not have an attorney. The server must be at least 18 years old and not a party to the case. The server also has the option to fill out the Proof of Service online, print the form, and submit it in person to the Court.

How do I know electronic submission has worked?

Once a form has been submitted electronically, a receipt page will display telling you either that your submission has been sucessful or that it was rejected due to missing/invalid information.

If your submission was successful, the receipt page will direct you to look in your e-mail box for your confirmation number. Once a Clerk has reviewed the document(s) you have electronically submitted, a Filed/Endorsed copy of the document will be e-mailed to the e-mail address you have provided. Your document filing date will be the date you submitted your document electronically.

If your submission was unsuccessful, the receipt page will tell you what information is invalid or missing and will ask that you resubmit your form.

I am submitting my credit card information through a SmartForm. Is it safe?

Security controls and protection are built into SmartForms.Your credit card information is encrypted and all data is submitted using secure protocol (https). The receipt for the credit card is created and e-mailed after the Clerk reviews and accepts the form.

I submitted a form awhile ago, but haven't heard anything about it since. What should I do?

You will need to contact Unlawful Detainer Court by e-mail at Udefile. Before contacting them, make sure you have your confirmation number that you received by e-mail at the time of your electronic form submission, and/or your case number. This will help locate your submission and they will be able to tell you the status of your submission.

The SmartForm looks different to a hardcopy version I have. Which one should I use?

The SmartForm contains all the same fields as the hardcopy form, but has a different look to it so it is easy to read and fill out online. The SmartForm also contains validation rules and hide/show fields to make completing the form as easy as possible.

I need help answering questions in the form(s). Is help available?

There are organizations in the community that can give you assistance. These organizations are listed on the Community Resources web page.